Recover a past order, download link, or registration code

Option One: Re-send Order Confirmation Email

The first thing you can do is enter the email you used to purchase in the Recover Order field below. This will automatically re-send your order confirmation email which contains your download links and registration codes. 

Note: this feature is only available on desktop browsers. 

Option Two: Set up Your Account Online

It's fast and easy to set up your account. Once you do this you'll be able to view all your order history, updates, download links, and registration codes in one place!

Note: You'll need your order confirmation email to set up your account so if you don't have it, complete step one to have it sent to you.

Step 1: On the order download screen, click your name in the upper right-hand corner. 
Step 2: On the next screen, click the button to claim your account. 
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Step 3: Check your email, and click the link to confirm your account.
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Step 4: Choose a password to finish setting up your account.
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Step 5: That's it! You can now view your order history. Click "download" to view a particular order's registration code and download link.

Once set up, you can log in to your account here.

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